Customer reviews at CARMART in New Castle & Smyrna, DE

We’re in the business of making friends and making a difference.

At CARMART, we’re not just here to sell cars—we’re here to build lasting relationships. Sure, you’ll find a wide selection of quality used vehicles at both our New Castle and Smyrna locations, but our mission goes beyond the cars on our lot. To us, making friends means creating a welcoming environment where you feel supported, valued, and confident in your purchase. At CARMART, you’re not just a customer—you’re part of our community.

Have a great experience at CARMART? We’d love to hear from you! Leave us a review and share your story:


Review from Deirdre Crew
Deirdre Crew
11/11/2025
The experience at Carmart-New Castle was quick, easy, and stress free thanks to Isaiah. He was the perfect salesperson. He was very patient, easy to talk to and made sure we found the right car with a great price, low mileage and excellent features. He and Dame made sure we were pleased during the purchasing process. We will definitely be back to buy again. Thank you!!
Review from Thierno Amadou Diallo
Thierno Amadou Diallo
11/6/2025
I bought my car here . All the team was so professional. I spent a really good time in their office . Special mention to MARIANA that was amazing . She was so nice and helpful during the whole process . She made it so easy and all I wanna say is Thank you for making it happen. I higly recommend them
Review from Brandon Dixon
Brandon Dixon
11/1/2025
My experience with Car mart was pleasant! Mariana was awesome very personable, energetic and patient!. She worked hard to get me the best deal and rates possible without hesitation. We test drove 3 different cars and she was knowledgeable about all 3. The cars are in excellent condition and I honestly couldn't ask for a better experience than the one I received carmart team is the best and they will work hard for what you need!.
Review from Casey Coston
Casey Coston
10/18/2025
Honestly I was skeptical because I’m used to dealing directly with Honda but they had trouble finding a van for me so I looked elsewhere. Mariana was great communicating with me, letting me take it to my mechanic for my own inspection. The manager worked with me on getting one thing fixed. The price was great and the 3 month dealer warranty is great peace of mind as well.
Review from Marcus Freeman
Marcus Freeman
10/11/2025
I had a great experience working with Isiah at CarMart. He was incredibly helpful throughout the entire process—patient, knowledgeable, and never pushy. He took the time to answer all my questions, explained everything clearly, and helped me feel confident in my decision. I really appreciated his professionalism and genuine attitude. If you’re looking to buy a car, I definitely recommend asking for Isiah Rivera!
Review from Hopkins Brothers
Hopkins Brothers
9/24/2025
Everyone here was so helpful in finding a deal that worked for us! We are so pleased with the quality of service and the quality of our vehicle. Mariana was amazing and made us feel so welcomed. She was so knowledgeable on their vehicles and the process of getting us in our new car! Bryan was fast and efficient on checking our credit and getting us a very fair monthly payment on our new vehicle. 5-Star, Highly recommend!
Review from Samara Anderson
Samara Anderson
9/18/2025
Unfortunately last year I purchased a used car with a lot of problems and it was time for a New one. I remember bringing my Mom here a couple years ago for a car so I returned. Mariana is the best! Her bubbly energy & sweet spirit. She worked hard to accommodate Me & they were able to find Me a great truck!! Thanks again CarMart!
Review from ABDENOUR EL GHIOUANE
ABDENOUR EL GHIOUANE
9/17/2025
I just bought my car here and I couldn’t be happier! The team was super friendly and made the whole process easy and stress-free. Big thanks to everyone who works here you guys really took care of me. I definitely recommend this dealership!
Review from Kimberly Lane
Kimberly Lane
8/27/2025
By far one of the easiest and non rushed car buying experiences. We originally started our deal with Brian who was amazing as well but had to leave for the day . We were greeted by his wonderful associate Nour who never made us feel pressured or uncomfortable. He was super thorough with finding and sealing the best deal for what we were looking for . He totally rocks!! Thanks again Nour and Car Mart for an amazing car buying experience!
Review from Paul Ferdinando
Paul Ferdinando
8/25/2025
Purchased my wife’s 2014 Mercedes E550 here 2 months ago. It was in need of routine maintenance, but prices accordingly. After performing needed maintenance the car has been great! So I can’t complain! Fair no hassle pricing, and honest sales persons! I’ll give my buying experience a 5 star. Because 2 months later, I’m a happy customer, driving around in my gorgeous e550!!
Review from Ms. Rose Steward
Ms. Rose Steward
8/21/2025
Her customer service was absolutely top tier! She worked with my son and showed so much patience and professionalism. She was kind, attentive, and made the whole experience smooth and comfortable. I truly appreciate the level of care she provided—excellent service all around!
Review from L Lozano
L Lozano
8/19/2025
Purchase my truck there and I’m very happy and satisfied with my financing. The process was so easy, fast and in terms that make sense. They were so transparent with all the information. Brian went above and beyond with customer service. I will definitely be back and recommend friends in need of a vehicle. Thank you CARMART.